{"id":3492,"date":"2026-04-26T18:21:35","date_gmt":"2026-04-26T18:21:35","guid":{"rendered":"https:\/\/arheb.app\/?page_id=3492"},"modified":"2026-04-26T18:22:30","modified_gmt":"2026-04-26T18:22:30","slug":"refund-policy","status":"publish","type":"page","link":"http:\/\/arheb.app\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_cbb1d715 height_medium color_primary\" id=\"home\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_3 laptops-cols_inherit tablets-cols_inherit mobiles-cols_2 valign_middle type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_huge color_alternate\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"prose prose-lg max-w-none space-y-6 text-gray-700\">\n<section>\n<h2 class=\"text-4xl font-bold mb-8 text-gray-900\">Refund Policy<\/h2>\n<div class=\"prose prose-lg max-w-none space-y-6 text-gray-700\">\n<section>\n<h4 class=\"text-2xl font-semibold mb-4 text-gray-900\">1. Refund Requests<\/h4>\n<p>You can request a refund within 24 hours of receiving the order if there is an issue with the product or service. Refund requests must be submitted through the app with details of the issue.<\/p>\n<\/section>\n<section>\n<h4 class=\"text-2xl font-semibold mb-4 text-gray-900\">2. Eligible Refund Cases<\/h4>\n<ul class=\"list-disc list-inside space-y-2 ml-4\">\n<li>Damaged or defective products<\/li>\n<li>Wrong or non-matching products<\/li>\n<li>Failure to deliver on time (in certain cases)<\/li>\n<li>Double payment issues<\/li>\n<\/ul>\n<\/section>\n<section>\n<h4 class=\"text-2xl font-semibold mb-4 text-gray-900\">3. Refund Process<\/h4>\n<p>After reviewing the refund request, we will verify the issue. If the refund is approved, the amount will be returned to the original payment method within 5-10 business days.<\/p>\n<\/section>\n<section>\n<h4 class=\"text-2xl font-semibold mb-4 text-gray-900\">4. Delivery Fees<\/h4>\n<p>In case of refund due to our error, delivery fees will also be refunded. If the refund is due to your request, delivery fees may not be refunded.<\/p>\n<\/section>\n<section>\n<h4 class=\"text-2xl font-semibold mb-4 text-gray-900\">5. Partial Refunds<\/h4>\n<p>In some cases, we may offer a partial refund if only part of the order has an issue. The refund amount will be determined based on the value of affected items.<\/p>\n<\/section>\n<section>\n<h4 class=\"text-2xl font-semibold mb-4 text-gray-900\">6. Contact<\/h4>\n<p>For assistance with refund requests, please contact us through the &#8220;Contact Us&#8221; section in the app. We will respond to your inquiries as soon as possible.<\/p>\n<\/section>\n<\/div>\n<hr \/>\n<\/section>\n<\/div>\n<div class=\"mt-8 pt-8 border-t border-gray-200 text-sm text-gray-500\">\n<p>Last updated: 4\/26\/2026<\/p>\n<\/div>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small width_custom color_alternate\" style=\"--site-content-width:1310px;\" id=\"download\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_3 laptops-cols_inherit tablets-cols_inherit mobiles-cols_3 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_left\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"132\" height=\"80\" src=\"http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/ArhebLogo2-scaled-e1777189668401.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Your Delivery Partner in Aqaba<\/p>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Download Now<\/p>\n<\/div><\/div><div class=\"g-cols wpb_row via_grid cols_3 laptops-cols_inherit tablets-cols_inherit mobiles-cols_3 valign_top type_default stacking_default\" style=\"--columns-gap:2.5rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><a target=\"_blank\" href=\"https:\/\/apps.apple.com\/eg\/app\/arheb-delivery\/id6760877424?l=ar\" aria-label=\"AppStore\" class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"318\" src=\"http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/AppStore-1024x318.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/AppStore-1024x318.png 1024w, http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/AppStore-300x93.png 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><a target=\"_blank\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.arheb.app\" aria-label=\"playStore\" class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"357\" src=\"http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/playStore-1024x357.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/playStore-1024x357.png 1024w, http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/playStore-300x105.png 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><div class=\"w-socials color_brand shape_rounded style_solid hover_fade\" style=\"--gap:0.1em;\"><div class=\"w-socials-list\"><div class=\"w-socials-item instagram\"><a target=\"_blank\" href=\"https:\/\/www.instagram.com\/arheb.app?igsh=YjZtZHhvajk1dGZr\" class=\"w-socials-item-link\" aria-label=\"Instagram\"><span class=\"w-socials-item-link-hover\"><\/span><i class=\"fab fa-instagram\"><\/i><\/a><div class=\"w-socials-item-popup\"><span>Instagram<\/span><\/div><\/div><div class=\"w-socials-item facebook\"><a target=\"_blank\" href=\"https:\/\/www.facebook.com\/share\/1Dyb8936Fn\/?mibextid=wwXIfr\" class=\"w-socials-item-link\" aria-label=\"Facebook\"><span class=\"w-socials-item-link-hover\"><\/span><i class=\"fab 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stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>\u00a9 2026 Arheb. All rights reserved.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"137\" src=\"http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/mastercard-visa-apple-pay-google-pay-popular-payment-systems-finance-system-app-bank-card-illustration-free-vector-1024x137.webp\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/mastercard-visa-apple-pay-google-pay-popular-payment-systems-finance-system-app-bank-card-illustration-free-vector-1024x137.webp 1024w, http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/mastercard-visa-apple-pay-google-pay-popular-payment-systems-finance-system-app-bank-card-illustration-free-vector-300x40.webp 300w, http:\/\/arheb.app\/wp-content\/uploads\/2026\/04\/mastercard-visa-apple-pay-google-pay-popular-payment-systems-finance-system-app-bank-card-illustration-free-vector.webp 1646w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><a href=\"https:\/\/tdsmena.com\" target=\"_blank\" rel=\"noopener\">Powerd By TDS<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3492","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/arheb.app\/en\/wp-json\/wp\/v2\/pages\/3492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/arheb.app\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/arheb.app\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/arheb.app\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/arheb.app\/en\/wp-json\/wp\/v2\/comments?post=3492"}],"version-history":[{"count":2,"href":"http:\/\/arheb.app\/en\/wp-json\/wp\/v2\/pages\/3492\/revisions"}],"predecessor-version":[{"id":3494,"href":"http:\/\/arheb.app\/en\/wp-json\/wp\/v2\/pages\/3492\/revisions\/3494"}],"wp:attachment":[{"href":"http:\/\/arheb.app\/en\/wp-json\/wp\/v2\/media?parent=3492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}